Profire 610 & Windows SP2

asimmd · #1 (**permalink**) 16th May 2009 , 10:57 AM

Hi All

My newly acquired M-Audio Profire 610 works fine with Sonar 8,but on trying to use it with Pro Tools 8 I get the "Can't find Hardware" message.

It was suggested that I need to run Windows Service Pack 3 and use the appropriate driver but,as I can't run SP3 on my computer that's not much use.

Can anyone tell me if this info is true,surely there must be users using SP2 without problems.

Thanks

Alan

asimmd · #2 (**permalink**) 17th May 2009 , 06:54 PM

Well I have now installed XP service pack 3 as per the tech support guy from M-Audio said,but now Pro Tools won't load,it hangs when it gets to Loading Plug-in Expand.
I am thinking Pro tools dosen't like my Firewire connection on the computer,even though it is a T.I chipset,but I don't get an error message saying no hardware found.

Any advice appreciated.

Thanks

Alan

terminal3 · #3 (**permalink**) 17th May 2009 , 07:06 PM

Take Xpand out of your plug-in folder for now and see if Pro Tools will continue to load.

There's an updater to Xpand 1.0.1 on this page here: http://www.digidesign.com/index.cfm?...51&itemid=4784 - just in case you don't have it already. Might solve the problem.

asimmd · #4 (**permalink**) 18th May 2009 , 11:58 AM

Makes no difference,still won't load.

Going to format the drive and start again,it's obvious there is something wrong after upgrading to SP3.

Alan

JAYDMF · #5 (**permalink**) 18th May 2009 , 10:06 PM

probably need a reinstall of the tools dude. sp3 does trash a lot of things when it installs. i lost all my saved games on gta4, fallout 3 and reaktor 5 wouldnt boot up when i updated my games machine.

I_Am_Bic_Pentameter · #6 (**permalink**) 19th May 2009 , 04:12 PM

Quote:

Originally Posted by asimmd

Makes no difference,still won't load.

Going to format the drive and start again,it's obvious there is something wrong after upgrading to SP3.

Alan

You've definitely loaded the Profire 610 Protools SP3 driver?

Pro Fools Driver Here

bluebearddub · #7 (**permalink**) 19th May 2009 , 07:49 PM

if you reformat and put sp3 on before protools it should be ok?
i did this a couple of weeks ago, my problem now is power spikes and latency

which were never there before.

asimmd · #8 (**permalink**) 19th May 2009 , 08:35 PM

Well I have tried everything I can think of,and it still won't run.
Yes,I formatted and loaded XP SP3,but I still have the same problem.

It created an exception file which I have put here

http://www.4shared.com/get/106390992...401870000.html

If anyone can make any sense out of it I would love to hear from you.

I have just about given up,I installed a Belkin 3 port firewire card today and that made no difference,Sonar 8 runs perfectly,which only frustrates even more.

Alan

JAYDMF · #9 (**permalink**) 20th May 2009 , 12:43 AM

Could be wrong here but looks like the main issue is with the driver. is this the latest version ? if it is maybe try an older version if you can find one and if its old then maybe try a slightly newer one. i tend to find that brand new drivers still usually have some buggy effects at times.

asimmd · #10 (**permalink**) 20th May 2009 , 09:25 AM

There are 2 drivers available.

The 5076 is for Windows SP2

The 5080 is for Windows SP3

I have tried both and neither work.

Alan

JAYDMF · #11 (**permalink**) 20th May 2009 , 07:25 PM

hmm does your machine just die when you load SP3 ?

I_Am_Bic_Pentameter · #12 (**permalink**) 20th May 2009 , 07:57 PM

Quote:

Originally Posted by asimmd

The 5080 is for Windows SP3

Alan

That's the one you will need - the other will never be the right one - if you're using Pro Tools, which requires SP3, as is the case in this instance.

Hard to know where to go with this other than to start from scratch - I'd load the driver before Pro Tools. I'd check the sound card is working before you load Pro Tools, which you can do.

You could check now that the soundcard works outside of Pro Tools. That'll rule out the driver and card being funny and therefore you will know it's an issue with Pro Tools picking it up.

That would require an uninstall and re-install of Pro Tools or some assistance from someone who knows Pro Tools who may able to guide you as to why it's not picking up the driver.

Is your Profire 610 set to come on when you boot up?

asimmd · #13 (**permalink**) 20th May 2009 , 11:36 PM

Yes,you got it.

I cleared out everything to do with Pro Tools and M-Audio and did a clean install from scratch.
This time I used the XP SP 3 driver,(5080),even though I am running XP SP2and it works.

I don't know why it worked,but it has loaded.

Tomorrow,we will see if it records,once I've worked out how to connect it to my mixer.

Thanks

Alan

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#1 (permalink) 16th May 2009 , 10:57 AM
asimmd Member Join Date: Jul 2008 Location: Lancashire Posts: 85	Profire 610 & Windows SP2 Hi All My newly acquired M-Audio Profire 610 works fine with Sonar 8,but on trying to use it with Pro Tools 8 I get the "Can't find Hardware" message. It was suggested that I need to run Windows Service Pack 3 and use the appropriate driver but,as I can't run SP3 on my computer that's not much use. Can anyone tell me if this info is true,surely there must be users using SP2 without problems. Thanks Alan
Offline

#8 (permalink) 19th May 2009 , 08:35 PM
asimmd Member Join Date: Jul 2008 Location: Lancashire Posts: 85	Well I have tried everything I can think of,and it still won't run. Yes,I formatted and loaded XP SP3,but I still have the same problem. It created an exception file which I have put here http://www.4shared.com/get/106390992...401870000.html If anyone can make any sense out of it I would love to hear from you. I have just about given up,I installed a Belkin 3 port firewire card today and that made no difference,Sonar 8 runs perfectly,which only frustrates even more. Alan
Offline	Last edited by asimmd; 19th May 2009 at 08:46 PM. . <

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#2 (permalink) 17th May 2009 , 06:54 PM
asimmd Member Join Date: Jul 2008 Location: Lancashire Posts: 85	Well I have now installed XP service pack 3 as per the tech support guy from M-Audio said,but now Pro Tools won't load,it hangs when it gets to Loading Plug-in Expand. I am thinking Pro tools dosen't like my Firewire connection on the computer,even though it is a T.I chipset,but I don't get an error message saying no hardware found. Any advice appreciated. Thanks Alan
Offline

#3 (permalink) 17th May 2009 , 07:06 PM
terminal3 Sound Guru Join Date: Jul 2008 Location: London Posts: 2,176	Take Xpand out of your plug-in folder for now and see if Pro Tools will continue to load. There's an updater to Xpand 1.0.1 on this page here: http://www.digidesign.com/index.cfm?...51&itemid=4784 - just in case you don't have it already. Might solve the problem.
Offline

#4 (permalink) 18th May 2009 , 11:58 AM
asimmd Member Join Date: Jul 2008 Location: Lancashire Posts: 85	Makes no difference,still won't load. Going to format the drive and start again,it's obvious there is something wrong after upgrading to SP3. Alan
Offline

#5 (permalink) 18th May 2009 , 10:06 PM
JAYDMF Hell-Rider Join Date: Jul 2008 Location: Gloucester Posts: 913	probably need a reinstall of the tools dude. sp3 does trash a lot of things when it installs. i lost all my saved games on gta4, fallout 3 and reaktor 5 wouldnt boot up when i updated my games machine.
Offline

#7 (permalink) 19th May 2009 , 07:49 PM
bluebearddub Super Member Join Date: Sep 2008 Posts: 225	if you reformat and put sp3 on before protools it should be ok? i did this a couple of weeks ago, my problem now is power spikes and latency which were never there before.
Offline

#9 (permalink) 20th May 2009 , 12:43 AM
JAYDMF Hell-Rider Join Date: Jul 2008 Location: Gloucester Posts: 913	Could be wrong here but looks like the main issue is with the driver. is this the latest version ? if it is maybe try an older version if you can find one and if its old then maybe try a slightly newer one. i tend to find that brand new drivers still usually have some buggy effects at times.
Offline

#10 (permalink) 20th May 2009 , 09:25 AM
asimmd Member Join Date: Jul 2008 Location: Lancashire Posts: 85	There are 2 drivers available. The 5076 is for Windows SP2 The 5080 is for Windows SP3 I have tried both and neither work. Alan
Offline

#11 (permalink) 20th May 2009 , 07:25 PM
JAYDMF Hell-Rider Join Date: Jul 2008 Location: Gloucester Posts: 913	hmm does your machine just die when you load SP3 ?
Offline

#13 (permalink) 20th May 2009 , 11:36 PM
asimmd Member Join Date: Jul 2008 Location: Lancashire Posts: 85	Yes,you got it. I cleared out everything to do with Pro Tools and M-Audio and did a clean install from scratch. This time I used the XP SP 3 driver,(5080),even though I am running XP SP2and it works. I don't know why it worked,but it has loaded. Tomorrow,we will see if it records,once I've worked out how to connect it to my mixer. Thanks Alan
Offline