Software registration & service!

[Phil elms]

I know it's for the best to protect all of us, but, I can't help thinking that the registration process often let's us down! We all know what we pay for this stuff, Orch Cube & Symphonic Choirs @ £400+ E.G. Lets us suppose you are one like me, I don't like having my Mac hooked to the internet at all, but; a month ago I had to go through a complete re-install of OX, Logic, and 76 gigs worth of samples/software. I needed authorisations codes for Symphonic Choirs (East West) & Raging Guitars (Big Fish), of course one has to do this (in my case) via my PC with old codes & reference numbers (also bare in mind I'm working on a film using choirs big time, with some thrash git), it took East West over a week to answer, and then it was'nt right, and subsequent mails from them also took over a week. Big Fish just didnt reply, and I still cant get it to work 5 weeks on. Why do we pay this amount for goods when the back up is so crap (often answered in broken English weeks later), the service is indeed poor; or, is it just my luck? New-boy signed on today & moaning already!

[JAYDMF]

Ahh i think thats just bad luck dude. The only company ive ever had mass hassle with is edirol and that was when i needed a reaplacement breakout cable and they sent me the PCI card followed a month later by a bill for £150. Most companies are well fast at getting problems sorted. Why are you scared of putting the mac on the net anyways ? theres no where near the amount of viri that you can gte on a PC

[tnstech]

Hey Phil.

If you've already registered your Raging Guitars before, log into your account at [URL="http://www.native-instruments.com"]www.native-instruments.com[/URL] , click the support tab, click the My NI Account link, then this should display all registered NI based products (Including Raging Guitars) with their related serial numbers.

All you should then need to do is install Raging Guitars using that serial number, run the NI Service Center and work your way through the offline activation process to get it fully activated.

Also,
There are Kontakt Player 2 updates available for Raging Guitars so I would advise downloading these also. This will be found on the Updates and Drivers page once you've selected Raging Guitars from the drop down list.
There will also be a link to request a Raging Guitars KP2 serial number which you then need to use in order to activate (again, via the NI Service Center) the Raging Guitars KP2.

Hope this helps.

Dan

[terminal3]

The scenario you've demonstrated is one good argument in favour of iLok or similar dongle-based copy protection schemes.

Of course, I think the BEST schemes are serial-number-only, but unfortunately, very few developers trust their users and/or the public-at-large enough to use that method.