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Pro Audio Mixers, mics, outboard, monitors, headphones

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Old 27th January 2009 , 12:09 PM
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Default 2 orders blocked...is there any problem?

Hi
I open a new thread because the past days I wrote on another thread (not mine).
I've made 2 order:

W114633 (10th january): M-Audio profire 2626 -> The order has been confirmed yesterday after 16 days. It doesn't mean it's shipped but that the order has been received and confirmed. I bought the item that was in stock but after 2 days they wrote me it was no more available...and it's still unavailable.

W117011 (19th january): Focusrite Octopre LE + digital board 8 channel mic preamp -> The item was in stock and it's still available but after a week the order it's not confirmed yet.
I noticed that the price of this item has changed someday ago. I bought it for 322 and now it costs 420..

I don't know why there are these delays for my orders and I don't know why no one answers to my emails. I always hear DV247 ships very quickly item in stock...but obviously there is some problem with mine.
I also wrote to the export sales shop (Birmingham) but no one answered too.
I would prefer if you could tell me "At the moment we have problems, please be patient"...instead of this lack of communication.

I hope some staff member read this thread...I need the item I bought.

Best regards
Michele
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Old 27th January 2009 , 03:10 PM
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Hi Michele,

Unfortunately, you sent your original query to the Export Sales department instead of the order enquiries address specified on the website.

I have forwarded your query to our Italian specialist who has now contacted you via email.

Many thanks,
Chris
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Old 27th January 2009 , 03:18 PM
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Hi...I wrote to the export sales department because the order enquiries department didn't answer at all.
Anyway I read the email and I've already answer.

Finally good news
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Old 28th January 2009 , 10:22 PM
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It's incredible......My package arrived in Kohln this evening.....and they rescheduled the delivery to monday!!!!!
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