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  #16 (permalink)  
Old 24th January 2009 , 12:04 PM
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They asked me the order numbers yesterday but I didn't receive any news.
A phone call from Italy is a litte expensive I think
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  #17 (permalink)  
Old 24th January 2009 , 12:48 PM
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Quote:
Originally Posted by regrexion View Post
They asked me the order numbers yesterday but I didn't receive any news.
A phone call from Italy is a litte expensive I think
ok, didnt realise your phoning over seas, personally i think it will be dealt with next week now, either way it will be dealt with they have great support in my experience. hope all works out mate
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  #18 (permalink)  
Old 26th January 2009 , 11:15 AM
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Any news?
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  #19 (permalink)  
Old 26th January 2009 , 11:40 AM
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Hello Dan, I'm just catching up with this thread, although I didn't plan to continue publicly posting about it. I am however grateful for your help.

I've emailed you back directly just to say I'm still waiting to hear what's happening, and feel free to use email to reply as I find that most accessible.

If the supplier, for example, hasn't yet shipped for any reason, can I just arrange to cancel my order and get a refund and forget I ever ordered? That would probably be the least painful resolution as things stand.

I admit I haven't yet called dv247 customer service as others have quite reasonably suggested. If you think that would actually help in any extra way, can you tell me specifically the best number and/or extension to use for my specific order? I do always exclusively use email for the 'audit trail' as another poster mentioned, but seeing as there is no 'trail' at present, I wouldn't lose much by phoning assuming there would in fact be any point in doing so beyond what you might be able to do internally.

Thanks for your help in resolving my/our problems,
Lee
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Old 26th January 2009 , 05:16 PM
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Friendly reminder.

You may want to check on the email and ordering situation.

It's not at its best at the moment.

First hand experience.
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  #21 (permalink)  
Old 26th January 2009 , 07:46 PM
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Today I received a mail from dv247: the comunication that my first order (10th january) has been confirmed (not shipped).
The focusrite (19th january) is available but it's neither confirmed..
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  #22 (permalink)  
Old 27th January 2009 , 01:11 PM
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Quote:
Originally Posted by leecovuk View Post

If any mod here has any contact with the sales side of dv247, could you please check out the progress of the following order and let me know what, if anything, is happening :-
Hi Lee,

If you check your email you should now have a reply from our Customer Services Team. Sorry for the delay.

Many thanks,
Chris
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  #23 (permalink)  
Old 27th January 2009 , 04:46 PM
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I've had an order stuck on confirmed since friday (ordered thursday aftertoon). No response to the email enquiry, any info would be great

Order number W118131
Ordered on: 22/01/2009

thanks

[I]EDIT BY MODERATOR:
This issue has now been investigated and addressed by our Customer Services Team.[/I]
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Last edited by chrisa; 29th January 2009 at 11:43 AM. . Reason: issue has been addressed by Customer Services <
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  #24 (permalink)  
Old 27th January 2009 , 08:00 PM
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Sorry to just add to this, but I am still awaiting a response to my emails too.

If posting on here helps (which it seems to), it would be great if order W114653 could be looked into and a delivery approximation given.

Many thanks.

[I]EDIT BY MODERATOR:
This issue has now been investigated and addressed by our Customer Services Team.[/I]
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Last edited by chrisa; 29th January 2009 at 11:43 AM. . Reason: issue has been addressed by Customer Services <
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