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  #1 (permalink)  
Old 20th March 2009 , 02:50 PM
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Exclamation Check your phone bill. Counting 123........

Bogus 123 calls!
I have just received my phone bills for both my BT lines. I thought it very odd to see a charge on my home line of £1.275 for 5 calls to 123 on 26 Feb and 3 March. I was trying to think if anyone was visiting me on those days and why I would let them dial a number I would never dial myself - knowing it is a chargeable call for something I can find out easily by just looking at my computer or the TV, or even my mobile phone - the time!
It was when I looked at the bill for my ADSL line that I really began to smell a rat. The bill says two calls were made to 123 on the same two days and charge me 51p for those calls.
But....... there is no phone plugged in to my ADSL line! It is simply not possible to dial any number including 123 from that line.
I have just got off the phone to BT customer services and after much shouting I was passed through to the fault investigation people. I do try to keep my cool when calling any customer services but I had to really repeat myself to make the point that a call can not be made from a line that has no phone attached to it!
BT have agreed to remove the 123 charges from both bills and resend the bills.

I know savings can be made by paying by direct debit but I prefer to only ever pay any bill once I know I have been billed correctly. This 123 problem was a small amount but it could have been worse. Not paying by direct debit means I can phone customer services and say I refuse to pay the bill until they correct the error - otherwise my only option would be to contact them and ask for my money back.
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Old 20th March 2009 , 04:38 PM
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I just remembered my Panasonic phone lets me scroll through the last ten numbers dialled. I get unlimited free UK landline calls included on my mobile phone contract so I very rarely make any calls from my BT phone. Sure enough, 123 is not listed on the last ten numbers dialled.
I am 100% certain that BT have an error in their system that has invented a total of 7 calls to 123 on two days. Luckily for me I got them to admit the error but I wonder how many other people might be getting the same bogus charges?
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Old 20th March 2009 , 04:49 PM
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At least they didn't try and say you'd been downloading abroad!

http://www.telegraph.co.uk/finance/n...downloads.html
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Old 21st March 2009 , 12:15 AM
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Comic Relief were donating to charity for phoning 123
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Old 21st March 2009 , 01:20 AM
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Quote:
Originally Posted by I_Am_Bic_Pentameter View Post
Comic Relief were donating to charity for phoning 123
That is interesting IABP. I did not know that. However, like I said, I know that nobody called 123 from my phone because 123 does not show up on the previously dialled numbers and nobody could have called from an adsl line that has no phone plugged in to it ( unless they broke in to my home without breaking any windows etc, taking the phone they brought with them and plugged it in to the adsl line, phoned 123 a couple of times and then left without leaving any evidence and without stealing anything ).

So, I would really like to know what has gone on here. Has the BT computer made a genuine mistake and just 'decided on it's own' that some of the thousands of extra 123 calls should be charged to people who never actually made the calls???? Or, have BT decided to generate a bit of extra revenue by randomly charging people with 123 calls hoping that people assume it was part of the Comic Relief thing???
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Old 21st March 2009 , 02:22 AM
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I'd be concerned it's some one testing the water for something more sinister
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Old 21st March 2009 , 03:01 PM
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I had ~£50 of charges on an Orange phone bill last year from calls to 090 numbers that I've never called!

Promptly got on the phone to them and they'd mixed my bill up with someone elses!

Needless to say, Im now with O2 and never had any problems
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Old 21st March 2009 , 03:07 PM
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On the same bill BT charged me 17p for phoning my own mobile phone for 1 second. Now, I do remember calling my mobile to find out where in the house I had left it but it only had to ring a couple of times for me to figure out where it was - after all I do not have a 65 room mansion So I am quite certain that I did not let it ring through to my Vodafone answering system. 17p for a call that is not even connected???
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Old 21st March 2009 , 03:26 PM
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Quote:
Originally Posted by saxman View Post
17p for a call that is not even connected???
Hah! I am a man of principle and although 17p is a small amount I do not like any organisation getting away with any false billing. I just rang their freephone customer service again and explained that my mobile phone has no automatic answer service, I did ring it but it could not have answered for one second. They have now cancelled the 17p charge

I am getting the feeling that BT might be doing this on a large scale and potentially generating a large dodgy revenue stream

Perhaps they will now try to charge me for phoning the freephone customer service
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Old 22nd March 2009 , 02:12 AM
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Many moons ago, I remember watching a BBC Watchdog programme. It featured BT lines heavily, with customers being charged for calls they didn't make.

THe beeb said it was down to a lack of security on the main BT service centre/hubs. As a result it was easy for peopel to get in, and switch connections so that they could make a call that appeared to iriginate from elsewhere. This would then be billed to the person who's phone number they had managed to borrow..

I've had problems with a lot of teleco's over the years. o2 kept me on the wrong price plan and voer charged me, The list of issues with 3 is not wort talking about here, Virgin disconnected my moms internet last year for no reason (she's never missed a bill), BT wired our house up wrong etc..

And now T-Mobile can't find a Nokia 5800 to send to me. I might just cancel and go get another Blackberry..
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Old 6th June 2011 , 01:03 PM
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Default Bogus 123 calls!

Bogus 123 calls!

I have just received a bill with two calls to 123 - and no other calls. There is no phone attached to the line as the property has been demolished and the line is on call diversion.

This seems to suggest that undialled calls really can find their way onto the bill.
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Old 6th June 2011 , 09:01 PM
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I remember when i had the old dial up internet. Somehow my computer managed to get a dialer downloaded onto it that dialed up premium rate porn without me knowing it. Ended up with a big charge on my phone bill. Phoned up BT to tell them i knew nothing about this but the guys tone on the other end indicated that he didn't believe a word i was saying because it was a porn thing.

Ended up having to pay the bloody thing. No such danger these days with Broadband mind you.
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Old 4th April 2012 , 04:34 PM
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This thread makes for very interesting reading. It seems the talking-clockgate scandal has been going on, undetected, for years!

My brother, whose Talk Talk phone bill is never more than £10 per month, had a March (2012) bill for hundreds of pounds. The bill contains over 500 calls to 123 (at 50p a time). These calls were made in the early hours of the morning when my brother and his girlfriend were asleep - and, on one occasion, when they were away for the night and the house was empty. No equipment, other than the phone handset and internet router, is attached to the phone line.

During an hour and a quarter in the early hours of 21st March, the number 123 was called 424 times.

Also on the bill are several international calls - all to banks in Latvia, Sri Lanka and the Solomon Islands (all countries renowned for organised crime and money laundering activities).

Anyone with an ounce of sense would suspect something was wrong. But it took a letter to Talk Talk's CEO before an investigation was launched (which is still ongoing).
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Old 4th April 2012 , 04:35 PM
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If anyone has any calls to 123 on their bill that they know they did not make, please report it to:

OFCOM - 0300 123 3333 or 020 7981 3040. Open Monday to Friday from 9.00am to 5.00pm. (They will take your details and a report, and give you a case Number)
ACTION FRAUD - 0300 123 2040 (they will make a report for the police and give you a Crime Reference Number)

Both of these organisations are interested in trends, and if they get enough reports of the 123 fraud (however big or small) they will launch an official investigation.
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Old 11th May 2012 , 03:24 PM
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Default 123 Phone Number

I was just testing my new BT phone and thinking '123' wasn't a number got the speaking clock. I was only on for 3 seconds and expected a charge, but 60 pence for 3 seconds is an expensive way of checking to see if the phone works. Somebody has obviously thought up that scam to catch people out and by the looks of this thread they have succeeded.

The BT phone also has pre-programmed buttons for BT directory enquiries both residential and business. Hit the wrong button and we fall for another expensive scam.

The pirates are out to get you! Don't let them. FAİT
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