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New Product Suggestions Are they any products or brands you think Digital Village should stock?

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  #16 (permalink)  
Old 16th March 2010 , 10:28 PM
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Quote:
Originally Posted by Dave Boulden View Post
The other thing to bare in mind when conparing DV's prices and service to other retailers ius that DV gives you a 4 year guarantee on your purchased product... I don't know of any other music retailer offering that at the moment.
Well, wether paypal are advancing the payment or not (according to them they do, that's what they told me anyway), it still doesn't come from my acocunt 'til 2 days later. So basically, i ordered the DTXplorer yesterday, the funds for it aren't in my bank account yet but paypal have processed the payment and it will be here tomorrow before the funds even come out my bank. The point i am making is that this means i don't have to wait 'til Thursday to order what i want, which is what i would have to do if i ordered it from DV as the when i pay by card, the funds have to physically be in my bank account at the time of order. It was also a well known company, i just don't think i should mention the name on here. It's a fair point about the 4 years Guarantee mind you. I just think that DV should atleast consider it as an alternative method of purchasing from them. I bought my nt5's from a retailer on ebay for the very same reason, i could get them sooner because i could order and pay for them a few days before the money would even be in my account. Ofcourse not everyone will be the same as me and will have the funds there and then and there is no problem, but ebay works for me in that sense as i sometimes have to wait until i get paid before i will have all the money. Most of the time i order from DV though it has to be said, it's just the times when i haven't quite got enough in the bank to order by card that i occasionally use this alternative. If i can pay DV by paypal when i have to without the surcharge, i would love to do it. I reckon they should just have an ebay store though, personally.
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Old 16th March 2010 , 10:42 PM
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Let me just add that, i may perhaps be a little unfair in asking them to ommit the surcharge given that they do offer such a good warranty.

I still think an ebay store would be worth looking at.
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Old 19th March 2010 , 04:19 AM
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Paypal 'fees' are a contentious issue. Sure, they have to make money for it to survive. But some of the fees are ridiculous. 5 to advertise an item on ebay, then something like 6 percent of the final sale price as the fee....followed by fees for processing the money via Paypal.

I don't mind being a buyer via ebay and Paypal, but I avoid selling until a last resort.
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Old 20th March 2010 , 06:32 PM
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Originally Posted by EdRyan View Post
Paypal 'fees' are a contentious issue. Sure, they have to make money for it to survive. But some of the fees are ridiculous. 5 to advertise an item on ebay, then something like 6 percent of the final sale price as the fee....followed by fees for processing the money via Paypal.

I don't mind being a buyer via ebay and Paypal, but I avoid selling until a last resort.
True, they really do rip the arse out of it. It's because there seems to be no real competition, or none that many people really know of anyway. I don't know of any others.
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Old 21st March 2010 , 06:19 PM
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I hate eBay, i hate Paypal. I never use either unless i absolutely have to, and if i do, i will use various different methods of getting out of paying for the initial fee, final value fee and Paypal fees.

I've just sold a keyboard on eBay. 144 paid to me via Paypal. I got an email saying 'You have received a payment, however, we are holding this payment until the item has been sent and you have recieved positive feedback'.

There's so many reasons this is wrong, and it's not the first time they've done it.

Oh, and Piano - an alternative; Amazon
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Old 21st March 2010 , 06:31 PM
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Quote:
Originally Posted by Tifstorey View Post
I hate eBay, i hate Paypal. I never use either unless i absolutely have to, and if i do, i will use various different methods of getting out of paying for the initial fee, final value fee and Paypal fees.

I've just sold a keyboard on eBay. 144 paid to me via Paypal. I got an email saying 'You have received a payment, however, we are holding this payment until the item has been sent and you have recieved positive feedback'.

There's so many reasons this is wrong, and it's not the first time they've done it.

Oh, and Piano - an alternative; Amazon
I've had that "held payment" thing. It's due to you not having enough feedback yet probably, or atleast that's the reason i had mine hld in the past. Once you build up your feedback they don't do that. It's really frustrating though. Like someone said above, as a buyer ebay and paypal are great, as a seller they're awful. The sole reason i like paying by paypal is that i can pay for something a few days before i even have the money in my bank account to pay for it.
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Old 8th January 2011 , 09:37 AM
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I know i have been banging on about this in the past but have Digital Village any plans to rethink their policy on paying by Paypal? Whilst i agree for the seller it isn't a great way to be paid, more and more music retailers are allowing this method of payment with no extra charge. Just wondering if it's definitely something that will never change with regards to DV?
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Old 10th January 2011 , 08:04 PM
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Hi Piano
I'll pass this on to one of the head bods at DV247 and see if I can get an official response..
Cheers
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Old 10th January 2011 , 09:20 PM
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Originally Posted by modz1 View Post
Hi Piano
I'll pass this on to one of the head bods at DV247 and see if I can get an official response..
Cheers
Thank you!
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  #25 (permalink)  
Old 10th January 2011 , 09:40 PM
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Just to add, i don't really think there is much to lose by allowing the Paypal method without an extra charge. The main reason being, if i see something i want to buy on the DV website but somewhere else is selling it for the same price only they allow Paypal as a payment method without an extra charge, i tend to go with the other retailer because it's the way i prefer to pay in which case DV are losing my custom altogether for that item whereas if they allowed me to pay by paypal, i would buy from DV. I have bought from DV plenty of times mind you but i would estimate in the last year i must have spent easily over 2000 using paypal with other retailers that i would have spent in DV otherwise. Ok, i know that's a drop in the ocean in the grand scheme of things, but that's just me personally. There are surely others out there. The point i'm trying to make is, for the consumers out there who are like me and like to pay by paypal, they're more likely to look for another retailer that does accept paypal with no extra charge rather than buy from yourselves but having to pay by debit/credit card. I would suggest i am probably in the minority and most people prefer to pay by credit/debit card but surely it is better to cater for that minority rather than lose the custom altogether? Or rather, surely you'd be losing more money by not catering for that small percentage of people who like to pay by paypal than you would if you swallowed the paypal fee on your end but still getting the sale?

I can categorically say that if DV accepted paypal, around 95% of gear i bought from now on would come from your store. I can only speak for myself on that one of course.

No worries if you don't change things, i still don't think you have a lot to lose though.
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