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Old 30th May 2012 , 09:01 AM
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Default Warranty question (DV won't answer email)

As the title suggests, I can't get a response from DV via email after 3 attempts.

I want to know if the 4 year warranty is transferable?

I've read the back of the warranty and the FAQ's on the website and it states that the warranty will be honoured as long as a copy of the receipt is provided. It doesn't mention anything about it being the original owner or purchaser of the product.

Can somebody at DV clarify this for me?
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Old 30th May 2012 , 11:33 AM
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17. MISCELLANEOUS

17.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.
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Old 30th May 2012 , 01:08 PM
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Even that could just mean consumer rights rather than the warranty.

May just to wait on an answer. Some retailers are allowing warranty transfer because I've seen it on other forums, as you probably have too.
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Old 30th May 2012 , 06:25 PM
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Yeah it's not specifically about the warranty, or printed on the invoice which is why it's unclear.

I did just receive an email from the store the receipt was issued from and even they don't know. Which is useful.

Thanks anyway.
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Old 15th June 2012 , 11:50 AM
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Just as an update, I got an email from a dude at DV Cambridge saying he didn't know and would look into it. That was about two weeks ago and i've heard nothing since.

Utterly useless service from DV as per usual.

One of the many reasons I don't buy anything from you guys any more. You clearly don't care less.
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Old 15th June 2012 , 12:08 PM
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I was told that is WAS transferable a couple of years ago.

I had bought that little ZoomR16 and a presonus bluetube preamp.

When i decided to buy the N12 and get a computer set up, I asked them if they would take them back as a part exchange kinda thing as they were both virtually brand new. I was told that they couldn't do that but the guy on the phone told me they would have a decent value selling private, especially since they had almost 4 years warranty still left on them.

I would think that as long as you pass on the original receipt, then it shouldn't matter but the information i was given suggested that it certainly was transferable.
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Old 15th June 2012 , 05:52 PM
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Yeah I think they'd be hard pressed not to honour the warranty, but that's not really the point.

The fact they can't even be bothered to find out and respond in a reasonable timeframe is just yet more nails in the coffin for me.

Every single time i've dealt with them in the last 5 years it's been the same story. You know I showed up at DV Acton one Saturday morning, and when somebody did turn up 15 minutes late I was greeted with the comment 'you're keen'

Cocks.
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Old 16th June 2012 , 10:53 PM
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Can't say I've had too many customer service issues with DV tbh but i agree they should really have gotten back to you by now.

The warranty and delivery service are DV's big selling point for me. The fact they use DPD courier. They're excellent, always on time and give you a 1 hour time slot. Plus DV dispatch really quick.

I buy from loads of music stores mind you, i don't stick to one exclusively. If DV have it in stock, I'll usually buy from DV because of the warranty and courier but if it's not in stock, I'm too impatient to wait and will go searching elsewhere.

Poor customer service can really put you off somewhere though, I'll give you that. Especially when it take ages to get answers by e mail. I reckon a retailer like DV should be looking to respond to e mails within 48 hours. I think that would be reasonable.
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Old 31st July 2013 , 10:41 PM
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DV Acton have folded
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Old 31st July 2013 , 10:44 PM
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However the manufacturer has full resposibility to look after your gear!
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Old 8th August 2013 , 04:08 PM
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Quote:
Originally Posted by Harleyjon View Post
However the manufacturer has full resposibility to look after your gear!
Hi Harleyjon,

There are no problems with warranties, as has been stated:

Quote:
Originally Posted by The DV247 Website


For our customers the following apply:
  • We will honour all existing orders
  • We will honour all existing valid warranties and will still deal with your warranty repairs
  • We still have a large team of UK-based experts offering pre-sales advice and after sales service
  • We still have our retail superstore in Romford for customers to demo gear
  • We still offer great pricing with a price match guarantee
  • We now offer a larger range of product with greater stock levels

Hope that helps
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