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DV Tours & Events Digital Village in-store Tours, Events, Seminars and Workshops

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Old 14th August 2009 , 12:27 AM
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Default A thank you to DV!

So the story of my Shure SM7 goes:

Ring up my local music shop, where I buy everything, and they tell me an SM7 costs 480 What? Only a week ago places were selling it at 340.

So I crawl the internet looking for a better price because I can't afford to pay so much for one. I find one (I don't know if I'm allowed to say where) listed for 315 inc VAT. So I ring and place my order. I'm told there are none in stock but that they will order it from Shure and I will get it in around 7-10 working days.

3 days later I ring up just to see how things are going with them ordering it. No-one knows, and I'm told to ring back tomorrow. I try to ring back but no-one is picking up the phone. I finally get through at 5pm and am told that the price has gone up, if I pay the extra 90 I can have the mic in 7 working days.
*Sigh*
I say no thank you, I'll take my money back and look somewhere else.
The same day (day 4 after ordering) I ring DV Birmingham. Teh very nice chap who answered told me that their SM7's were making a comeback, and that quite a few were being shifted recently. He tells me the price 333. wow! If I could bite a hand off over the phone, I would have done. Not only that but when I ask about shipping he says it will be with me the next day!

The next day arrives and sure enough, it comes - a full day quicker than the other store said I would recieve it.

So, thanks DV for amazing service. Very friendly staff, exeptionaly fast delivery, and fantastic prices. You will be getting a lot more business from me,
I really cant praise the team enough.

Thanks again!

- Oh and the SM7b is a great mic too!
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Old 14th August 2009 , 12:54 AM
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That's the kind of service that creates the loyalty we as customers give to DV.

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Old 14th August 2009 , 08:38 AM
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The service from DV is indeed awesome. Universally and not just one bloke I spoke to on the phone.

The fact that they're almost always cheaper than elsewhere is a handy bonus.
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Old 14th August 2009 , 08:43 AM
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Quote:
Originally Posted by Dave Boulden View Post
That's the kind of service that creates the loyalty we as customers give to DV.


Seconded. Or thrided as it actually is.



Would that make it carried? I dunno.
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Old 14th August 2009 , 10:03 AM
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yeah superb service, recently experienced the utmost professional manor when i had to return an item for exchange and the purchasing of a special order item, both counts had results better than expected
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Old 14th August 2009 , 10:45 AM
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Yep. Been using DV for years now, having had more or less the same experience as yourself Twiggy. Can't beat 'em.
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