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Originally Posted by Stagesound
Thanks saxman - Sounds like a good theory.
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I've just dug out some evidence to back up my theory.
Vbulletin note about the Mailqueue System;
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When enabled, subscription emails generated by your site will be processed in batches to lessen the load on your server. Account activation, lost passwords and other vital emails are sent instantly regardless of this setting. If your site has low traffic, subscription emails may be delayed.
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The admin guys can try switching off the mailqueue altogether;
Admin CP -> vBulletin Options -> Email Options -> Use Mailqueue System -> No