I know nothing of macs (want to even less now!) but I do know something of the retail electronics service industry.
Basically there isn't one, at least not as it used to be where almost every shop had its own service department, usually at the biggest store, and service went hand in hand with sales and "customer care".
Then there is the basic flaw in extended service warranties. You are almost always dependant upon the service agent of the insurers choice. They know this and so they can **** you about forever.
Much like engineering itself, service/maintenance has a very low satus in this country. Low wages and very little career path opportunities to go further in a company. Maybe with the move toward a "greener" world repairing things will once again become important?
Dave.
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